Refund policy

We want you to be happy with your order. If something isn’t right, let us know. And if you can’t find an answer to your question below, our friendly customer support is ready to help. Please contact us.

Not 100% in love with your product purchased from Bambiya.com? Your happiness is our mission! After receiving your product, you have 30 days to return it, as long as it’s in new and unused condition and in its original packaging. For help processing your return, please email contact our support team.

 

For returns, we’ll gladly refund your purchase price, excluding shipping and handling charges. There are no restocking fees. (Please see conditions below.)

 

When you receive your order, our contact information will be displayed on the packing slip. Please keep your packing slip in case you need to arrange for a return and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.

 

Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.

 

By the way, we’re constantly reinventing and reimagining our toys. If you have feedback you would like to share with us, please give us a call! We genuinely listen to your suggestions when reviewing our existing toys as well as new ones in development.