Our baby loves this toy phone. It is pretty hard plastic so it did hurt her when she dropped it on her face (we've all done that before) but otherwise she likes it. I'm not sure why there are so many reviews complaining about the low volume. Who wants baby toys that are really loud? I like that it is low volume and lights up, keeps baby entertained. I appreciate that it is a flip phone so baby doesn't have a smart phone from day 1.